Yes you can, an additional setup charge for any additional logos will apply. This is a one off charge per logo.

If you can put a needle through it we can probably embroider it. Just ask for a bespoke quote and our team will happily advise.

Our thread colour options run into the 100s. More than we can embroider with actually. There are many shades of each colour ensuring we get an exact match to your brand. We only use the leading brand of threads from Madeira to ensure your brand stitches out as best as possible.

Our machines can stitch up to 15 colours, but lets be realistic, how many logos have that many colours… most designs are embroidered with 4-6 colours.

Yes we can. An additional charge will apply depending on the number of additional positions required.

We don't have a stitch limit. Most chest logos fall within the 4-10000 stitch range. However some embroidery files can run into the hundreds of thousands of stitches. So there really is no limit.

You can have as many logos as will fit on the garment. Most people get a front chest logo and details on the reverse. We can embroider the arms if required - additional costs will apply.

Yes, we will email you your artwork proof, for any NEW designs, to your chosen email address. We will not commence production until these are approved by you. If you require a portal for your club or company the artwork will be approved prior to your garment collection being added to the site.

Most left- or right-chest logos are typically around 8-10cm wide. For larger front or back prints, the width is usually 20-25cm, with the height adjusted proportionally. Your artwork proof, sent by our design team before production, will show the exact logo size for your approval. If you’d like the size changed, just let us know and we can adjust it.

Yes, we charge a one off fee of £15+VAT. Embroidery setup is a skill itself, therefor the digitising is created by a real human being with years of digitising experience. Many embroiderers offer 'free digitising', but this is usually done through automated software and results is a lesser quality digitised file. The digitising cost is a one time fee should you continue to use the same artwork.

For embroidery we can be slightly flexible as our digitisers can convert many files. This could even be a photo of existing branding or embroidery. Our Digitisers prefer high-resolution files such as .PDF, .AI, or .EPS, but we can work with most formats. For print we will require an editable vector file or pdf. Generally, these files are .ai .pdf .eps. Please see our Artwork Guidelines for more information.

Digitising is the process involved in taking your brand / logo and creating a digital file that can be read by our embroidery machine. We can work with any file type but vector files (.ai, .eps, .pdf are best).

If you have made a mistake and wish to change your order, please contact us as soon as possible. Orders placed are processed daily with suppliers and can often be dispatched the next working day, so time is of the essence!

Generally, yes—each order is processed individually and carries its own delivery fee. However, if your orders were placed close together, our customer support team may be able to merge them. Please get in touch with us as soon as possible so we can review your request.

For full information about delivery fees, please visit our detailed Delivery Information page.

Your order will be sent using Royal Mail or other local courier services. Tracking details can be supplied on completion of the order.

Currently our turnaround time is 7-10 working days, but if you need an order sooner please contact our customer support team on sales@brandmarque.co.uk and we’ll do our very best to meet your deadline.

Please contact us within 48 hours of receiving your order if there’s a problem. Our Customer Support Team will be happy to help. To help us resolve the issue quickly, include your order number and clear photos in your first email. You can reach us at sales@brandmarque.co.uk, or visit our Returns page for more information.

We’re happy to accept returns on plain (non-customised) garments within 28 days of delivery. Returned items must be unused and, where possible, include their original packaging and tags. After 28 days, we’ll assume your order is satisfactory, and returns can no longer be processed. Because customised garments are made specifically for you, we can only accept returns if there’s a manufacturing fault or a mistake on our end. If your item is faulty please notify us within 48 hours of receipt of your goods. To avoid any issues, please double-check all sizes and artwork before confirming your order.

Our business has been built on working with and alongside our customers so we encourage you to call us so we can help you. Not everything we offer is available on our website as there are so many options so please call us to discuss 028 9600 2194.

Yes, we can provide samples. Due to the cost from our garment supplier and administration fees these will be charged in full, however these can be used in and against any order you place. To obtain samples you will need to place an order for the plain garments you wish to view. We are not able to supply free samples for online orders.

Please check our sizing guides online on our product pages. If you need further help, reach out to our customer support team for assistance.

Yes we can set up a private, password protected secure login area for your group, where users can make a purchase.

The prices shown on our website will change based on whether you’ve selected the ‘Ex. VAT’ or ‘Inc. VAT’ option at the top right of the homepage. Please note that all invoices are issued showing prices excluding VAT, along with a detailed VAT breakdown for clarity. This helps ensure you have complete and accurate information for your records or accounting purposes.

Yes, a VAT invoice is provided with every order once it has been dispatched. Please note that the initial order confirmation you receive when placing your order is not the VAT invoice. The official VAT invoice is created and issued after your order has been shipped. If you’d like it sent to a particular email address or department, just let us know.

Our website accepts all major visa and visa debit cards as well as credit cards.