Bring Your Own Garments

Your Garments. Our Process. Simple.

Use your own garments while keeping a unified and professional appearance.

Disclaimer

Please be aware that, in these terms, “own items” refers to any item intended for embroidery that is owned by a third party.

At BrandMarque, we strive for high customer satisfaction, but embroidery is a mechanical process that carries a small risk of damage to items, though such incidents are uncommon. Consequently, we can only accept own items for embroidery under the following conditions:

BrandMarque will not be responsible for replacing or repairing any client-owned items that may be damaged during the embroidery/print process.

Embroidery is an intricate process, and in rare cases, the stitching can cause certain materials to pucker, bow, or wrinkle.

BrandMarque reserves the right to decline any own items that we consider unsuitable for embroidery/print.

Requests for removal, re-embroidery, or refunds will be evaluated at BrandMarque’s sole discretion.

It is the client’s responsibility to ensure that their items are free of defects or flaws before delivery or drop-off.

Although we do take great care to avoid. wastage, 5-10% wastage must be allowed. depending on the size of the run and you may be expected / requested to supply spares.

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BrandMarque is committed to making every effort to ensure your satisfaction with your embroidered or printed items, however we cannot always guarantee this on customer supplied garments. By sending or dropping off your own items for embroidery/print, you accept these terms in full and you are leaving your garments at your own risk.

If you supply YOU REPLACE, If we supply WE REPLACE

This means we do not take responsibility for how your garments will respond to the embellishment process.
However, you can trust that we will apply our expert judgment upon receiving the items.

Supplying Spare Garments / Items

We may request that you supply between 1. and 5 additional garments as spares, depending on the size of your order. For more complex designs, we may request up to 5% extra garments.

Please note that when customers supply their own garments, BrandMarque cannot accept liability for any loss or damage. Some garments may not be suitable or fully prepared for printing or embroidery.

BrandMarque cannot be held responsible for, or refund, the cost of any garments that are misprinted or damaged during the decoration process when they have been customer-supplied.

However, if a misprint occurs, we may, at our discretion, offer a replacement garment using the closest available match from our catalogue. Any such replacement will be. entirely at our discretion, and our decision will be final.

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