Shipping policy
DELIVERY POLICY
UK and Ireland delivery prices
Our delivery charges are FREE on all orders over £150 net.
Northern Ireland (24 Hour) - £8.95
ROI (24 Hour) - £12.95
UK Mainland (48 Hour) - £15.95
Prices are subject to VAT.
Important Note
The delivery time frames mentioned above are from the Date of Dispatch, not the Date of Order, unless stated otherwise.
Production and Despatch Times
Plain garments with no customisation are usually despatched within 5-7 working days.
Delivery dates are a guide and no guarantees are provided. Terms and conditions apply. Brand Marque will not be held liable for any delayed or late orders.
Personalised Garments – First Order
Our production time is usually around 10-12 working days, this gives us adequate time to send our customers a detailed proof of how the logos will look on the garments, create digitised embroidery files and run samples (we will email you a proof of a sample stitchout) to ensure quality. If your order is ready earlier we will despatch it as soon as we can.
Personalised – Repeat orders for Existing Customers
Production time is usually around 10 working days. If your order is ready earlier we will despatch it as soon as we can.
If your order is required for a certain date or event that is less than our normal production time please let us know before you place your order and we will endeavour to meet your deadline.
We deliver using CityAir Express & Royal Mail
The couriers can also make alternative arrangements with you, such as changing the delivery date or leaving instructions to deliver with a neighbour.
DELIVERY
1. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.
2. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.
3. All shortages, damage, production errors or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.
4. Brand Marque reserves the right to charge the customer for a re-delivery of goods that has been returned due to the courier being unable to deliver to the address supplied.
5. BrandMarque holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations by CityAir Express e.g. Behind bin.
6. Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate.
7. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
8. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.